Terms of Service

This website is operated by Kailash Aura House. Throughout the site, the terms “we,” “us,” and “our” refer to Kailash Aura House.

Kailash Aura House offers this website, including all information, content, features, tools, products, and services available through the site, to you conditioned upon your acceptance of these Terms of Service and all other policies and notices referenced herein.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing any part of the site or using our Service, you agree to be bound by these Terms. If you do not agree with these Terms, you may not access the website or use our Service.

Any new features, products, or tools added to the store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Your continued use of the website after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to offer and sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you represent that you have reached the age of majority in your state, province, or country of residence, or that you have reached the age of majority and have given us permission to allow your minor dependents to use this website.

You may not use our products, website, or Service for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction, including copyright, intellectual property, consumer protection, and data protection laws.

You must not transmit viruses, malware, destructive code, or any other content intended to interfere with the operation or security of the Service.

A breach or violation of these Terms may result in the immediate suspension or termination of your access to the Service.

Section 2 – General Conditions

We reserve the right to refuse Service to anyone where permitted by applicable law.

You understand that content you submit, excluding payment information, may be transferred across different networks and modified to meet the technical requirements of connecting networks or devices. Payment information is encrypted during transmission through the applicable payment-processing systems.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any part of the Service, website content, products, or access to the Service without our prior written permission.

The headings used in these Terms are provided for convenience and do not limit or otherwise affect the provisions of these Terms.

Section 3 – Accuracy and Timeliness of Information

We make reasonable efforts to ensure that information provided on this website is accurate and current. However, we do not guarantee that all information will always be complete, accurate, or up to date.

The material on this site is provided for general informational purposes and should not be relied upon as the sole basis for making important decisions without consulting more accurate, complete, or timely sources.

This website may contain historical, cultural, spiritual, or traditional information. Such information is provided for reference and educational purposes and may reflect different traditions, interpretations, and perspectives.

We reserve the right to modify the contents of this website at any time. Except where required by law, we are not obligated to update any information.

Section 4 – Changes to the Service and Prices

Prices, promotions, product availability, and other details are subject to change without notice.

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service, except where liability cannot be excluded under applicable law.

Section 5 – Products and Services

Certain products and services may be available exclusively online and may have limited quantities.

Returns, refunds, replacements, and repairs are governed by our Returns, Refunds & Repair Policy.

We make reasonable efforts to display product colors, textures, sizes, and images accurately. However, we cannot guarantee that the display on your monitor or mobile device accurately reflects the item’s appearance.

Our products may include crystals, natural stones, wood, metals, textiles, incense, handcrafted objects, antique objects, and other natural or handmade materials.

Natural and handmade products may contain variations in:

• Color

• Shape

• Size

• Weight

• Texture

• Pattern

• Transparency

• Surface markings

• Handcrafted details

These variations are part of the individual character of the product and are not necessarily defects.

Product measurements and weights are approximate unless expressly stated otherwise.

We reserve the right to limit the sale of our products or services to any person, household, geographic region, or jurisdiction where permitted by law. We may limit product quantities, refuse orders, or discontinue products at our discretion.

All product descriptions, prices, promotions, and availability are subject to change without notice. Any offer made through this site is void where prohibited.

Section 6 – One-of-a-Kind, Antique and Handcrafted Items

Some products offered by Kailash Aura House may be one-of-a-kind, antique, vintage, handcrafted, naturally formed, or produced in limited quantities.

Such products may show:

• Natural inclusions and mineral formations

• Handmade irregularities

• Signs of age or previous preservation

• Variations in patina, texture, color, or shape

• Minor surface marks consistent with the item’s materials or history

These characteristics may be part of the item’s identity and are not automatically considered damage or a quality defect.

One-of-a-Kind and Antique Collection items are final sale unless they arrive damaged or are materially different from the product description. Please review all product images and descriptions carefully before placing an order.

If you would like additional information or photographs before purchasing, contact us at support@kailashaurahouse.com.

Section 7 – Spiritual, Cultural and Wellness Disclaimer

Kailash Aura House offers products and content inspired by cultural traditions, spiritual practices, symbolism, mindfulness, personal reflection, and wellness.

Any descriptions referring to energy, healing, protection, manifestation, balance, prosperity, chakras, spirituality, or similar concepts reflect traditional, cultural, or personal beliefs. These statements have not necessarily been scientifically established and are not guarantees of specific outcomes.

Our products, website content, dream interpretations, spiritual reflections, and other materials are intended for cultural, educational, decorative, or personal-reflection purposes only.

They are not intended to:

• Diagnose, treat, cure, or prevent any disease

• Replace professional medical or mental-health care

• Provide legal, financial, psychological, or medical advice

• Guarantee health, wealth, protection, relationships, spiritual development, or other results

Always seek advice from an appropriately qualified professional regarding medical, mental-health, legal, or financial concerns.

Individual experiences with spiritual or wellness products may vary.

Section 8 – Billing and Account Information

We reserve the right to refuse, limit, or cancel any order you place with us.

Restrictions may apply to orders placed:

• By the same customer or customer account

• Using the same payment method

• Using the same billing or shipping address

• In quantities that appear intended for unauthorized resale

• In connection with suspected fraud or unauthorized activity

If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided at checkout.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information. You are responsible for promptly updating your information so that we can complete your transaction and contact you when necessary.

You represent that you are authorized to use the payment method provided with your order.

Section 9 – Orders and Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to verify order details, payment information, product availability, shipping eligibility, and suspected fraud before accepting or fulfilling an order.

We may cancel or refuse an order for reasons including:

• Product unavailability

• Pricing or description errors

• Payment authorization failure

• Suspected fraud or unauthorized activity

• Shipping restrictions

• Violation of these Terms

• Events beyond our reasonable control

If we cancel an order after payment has been collected, we will issue a refund to the original payment method, subject to applicable payment-processing times.

Section 10 – Shipping and Delivery

Shipping fees, destinations, processing times, estimated delivery times, tracking, customs duties, and other delivery conditions are governed by our Shipping & Payment Policy.

Delivery estimates are not guaranteed. Customs inspections, carrier disruptions, weather, holidays, remote destinations, and other events outside our reasonable control may cause delays.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delivery failures or additional costs resulting from an incorrect or incomplete address supplied by the customer.

Ownership and risk of loss will transfer as determined by applicable law and the shipping arrangements for the order.

Section 11 – Optional and Third-Party Tools

We may provide access to tools, applications, integrations, or services operated by third parties.

We do not necessarily monitor or control these third-party tools. Access may be provided on an “as is” and “as available” basis, without warranties, representations, or endorsement.

Your use of third-party tools is at your own discretion. You should review and agree to the applicable third party’s terms and privacy practices before using its services.

New tools, features, or resources introduced through the website will also be subject to these Terms.

Section 12 – Third-Party Links

Our Service may contain links to websites, services, content, or resources operated by third parties.

Third-party links may direct you to websites that are not affiliated with Kailash Aura House. We are not responsible for evaluating or guaranteeing the accuracy, security, content, products, or practices of third-party websites.

We are not responsible for harm or loss arising from transactions or interactions conducted through third-party websites, except where responsibility cannot be excluded under applicable law.

Please review the third party’s policies before entering into a transaction. Questions concerning third-party products or services should be directed to the relevant third party.

Section 13 – User Comments, Reviews and Submissions

If you submit reviews, photographs, feedback, ideas, suggestions, contest entries, or other materials to us (“Submissions”), you grant Kailash Aura House a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, translate, publish, distribute, and display those Submissions for operating, improving, and promoting our Service.

This license does not transfer ownership of your original content to us.

You represent that:

• You own or have permission to submit the content.

• Your Submission does not violate intellectual property, privacy, publicity, or other rights.

• Your Submission is not unlawful, defamatory, abusive, obscene, fraudulent, or misleading.

• Your Submission does not contain malware or destructive code.

• You are not impersonating another person or misrepresenting the origin of the content.

We may monitor, edit, decline to publish, or remove content that violates these Terms or applicable law.

You remain responsible for the content and accuracy of your Submissions.

Section 14 – Personal Information

Your submission and our processing of personal information are governed by our Privacy Policy.

By using the Service, you acknowledge that information may be processed by Shopify, payment processors, shipping providers, analytics providers, and other service providers necessary to operate the store, subject to applicable privacy laws and their respective policies.

Section 15 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions

• Product images or measurements

• Prices

• Promotions

• Shipping charges

• Delivery estimates

• Product availability

• Currency conversion

We reserve the right to correct errors, update information, or cancel an affected order at any time, including after an order has been submitted.

If we cancel a paid order because of an error, we will refund the applicable amount to the original payment method.

Except where required by law, we are not obligated to update or clarify information solely because a particular update date has not been displayed.

Section 16 – Prohibited Uses

You may not use the site, its content, or the Service:

• For any unlawful or fraudulent purpose

• To encourage others to participate in unlawful acts

• To violate applicable laws, regulations, or ordinances

• To infringe our intellectual property rights or the rights of others

• To harass, abuse, threaten, defame, intimidate, or discriminate

• To submit false or misleading information

• To upload viruses, malware, or other harmful code

• To collect or track another person’s personal information without authorization

• To spam, phish, pharm, pretext, scrape, crawl, or interfere with the site

• To bypass security or access-control measures

• To interfere with the operation of the Service or related networks

• To engage in unauthorized resale or commercial exploitation of our content

• For obscene, abusive, exploitative, or otherwise unlawful purposes

We reserve the right to suspend or terminate access to the Service for violating these restrictions.

Section 17 – Intellectual Property

Unless otherwise stated, the website and its contents—including text, graphics, product photographs, videos, designs, logos, icons, branding, reports, guides, and other materials—are owned by or licensed to Kailash Aura House.

These materials are protected by applicable copyright, trademark, and other intellectual property laws.

You may access and use the website for personal, non-commercial purposes. You may not copy, modify, reproduce, distribute, publish, sell, license, or create derivative works from our content without prior written permission.

References to cultural traditions, symbols, locations, or historical practices do not imply that Kailash Aura House owns those traditions or cultural heritage.

Section 18 – Disclaimer of Warranties

To the maximum extent permitted by applicable law, we do not guarantee that the Service will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that results obtained through the Service will always be accurate, complete, or reliable.

The Service and products delivered through the Service are provided on an “as is” and “as available” basis, except where we expressly state otherwise or where applicable law provides mandatory consumer rights.

To the maximum extent permitted by law, we disclaim implied warranties or conditions, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes warranties, remedies, or consumer protections that cannot lawfully be excluded.

Section 19 – Limitation of Liability

To the maximum extent permitted by applicable law, Kailash Aura House and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential losses arising from:

• Your use of or inability to use the Service

• Your purchase or use of a product

• Errors or omissions in website content

• Unauthorized access to or alteration of your information

• Third-party websites, tools, services, or actions

• Spiritual, cultural, or wellness interpretations and expectations

Such losses may include lost profits, lost revenue, lost savings, loss of data, or replacement costs.

Where applicable law does not permit certain exclusions or limitations, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or other liability that cannot legally be excluded.

Section 20 – Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Kailash Aura House and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from third-party claims, liabilities, or reasonable legal fees arising from:

• Your breach of these Terms

• Your violation of applicable law

• Your infringement of another person’s rights

• Content or materials you submit through the Service

This provision does not apply where the claim results from our own unlawful conduct or where indemnification is prohibited by applicable law.

Section 21 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these Terms.

The remaining provisions will continue to remain valid and enforceable.

Section 22 – Termination

These Terms remain effective until terminated by either you or us.

You may terminate your agreement with us by ceasing to use the website and notifying us that you no longer wish to use the Service.

We may suspend or terminate your access if we reasonably believe that you have violated these Terms, used the Service unlawfully, or created a risk to the website, our business, or other users.

Obligations and liabilities incurred before termination will survive termination where applicable.

Section 23 – Entire Agreement

These Terms, together with the policies and operating rules posted on our website, constitute the entire agreement between you and Kailash Aura House concerning your use of the Service.

They supersede prior or contemporaneous communications, proposals, or versions relating to the same subject matter.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Any ambiguity in these Terms will not automatically be interpreted against the drafting party.

Section 24 – Governing Law

These Terms and any separate agreements through which we provide Services will be governed by and interpreted in accordance with the laws of the People’s Republic of China, without prejudice to any mandatory consumer protection rights that apply in the customer’s country or region of residence.

Section 25 – Changes to These Terms

You may review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting a revised version on our website.

Where appropriate, we will update the “Last updated” date shown at the top of this page.

Your continued use of the website or Service after changes take effect constitutes acceptance of the revised Terms, subject to applicable law.

Section 26 – Contact Information

Questions about these Terms of Service may be sent to:

Kailash Aura House
Website: https://kailashaurahouse.com
Email: support@kailashaurahouse.com
Facebook: https://www.facebook.com/kailashaura