Return & Warranty

Returns, Refunds & Repair Policy

At Kailash Aura House, we carefully inspect and prepare every order before shipment. We hope you will be completely satisfied with your purchase. If something is not right, please review the policy below and contact us for assistance.

7-Day Return Policy

You may request a return within 7 calendar days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging, accessories, certificates, and complimentary gifts, if applicable.

  • You must provide your order number and clear photos of the item.

  • The return must be approved by our Customer Support team before it is shipped.

For returns that are not related to a product defect or fulfillment error, the customer is responsible for the return shipping costs.

Original shipping fees, customs duties, import taxes, and other third-party charges are non-refundable.

Please do not return an item without contacting us first. Unauthorized returns may not be accepted or refunded.

Returns Requested Between 8 and 30 Days

At our discretion, we may accept a non-quality-related return requested between 8 and 30 calendar days after delivery.

If approved:

  • The customer is responsible for return shipping costs.

  • A 25% restocking fee will be deducted from the refund.

  • The item must remain unused, unworn, undamaged, and in its original packaging.

Non-quality-related returns requested more than 30 days after delivery will not be accepted.

One-of-a-Kind and Antique Collections

Each piece in our One-of-a-Kind or Antique Collection carries a character and history that cannot be replicated. Time has already shaped its form; our role is to preserve its individuality rather than make it appear newly manufactured.

Natural variations, signs of age, handmade details, color differences, textures, and minor irregularities are part of the piece’s unique character and are not considered defects.

For this reason, items from our One-of-a-Kind and Antique Collections are final sale and cannot be returned or exchanged unless they arrive damaged or are materially different from the product description.

We encourage thoughtful selection. If you would like additional photos or information before purchasing, please contact our team at support@kailashaurahouse.com.

Thank you for honoring the spirit of objects that exist only once.

Non-Returnable Items

Unless the item arrives damaged, defective, or incorrect, we cannot accept returns for:

  • One-of-a-Kind and Antique Collection items

  • Personalized, customized, blessed, consecrated, or specially prepared items

  • Items showing signs of wear, use, alteration, washing, or accidental damage

  • Items returned without their original packaging or accompanying accessories

  • Gift cards

  • Final-sale or clearance items

  • Earrings and other hygiene-sensitive items once opened or worn

Please check the product page before purchasing to see whether an item is marked as final sale.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days of delivery.

Please include:

  • Your order number

  • Clear photos of the item

  • Photos of the external packaging

  • A brief description of the issue

  • An unboxing video, if available

After reviewing the information, we may offer an appropriate solution, such as a replacement, repair, partial refund, or full refund.

Please keep the item and its original packaging until your claim has been resolved.

30-Day Quality Warranty

If your item develops a verified quality-related issue within 30 calendar days of delivery, please contact us.

Depending on the nature of the issue, we may provide a repair or replacement at no additional product cost. For verified manufacturing or quality-related issues, Kailash Aura House will cover the reasonable repair and reshipment costs.

The warranty does not cover:

  • Normal wear and tear

  • Accidental damage

  • Improper use or storage

  • Exposure to water, chemicals, perfume, heat, or prolonged sunlight

  • Damage caused by pulling, dropping, impact, or unauthorized repair

  • Natural variations in crystals, stones, wood, metals, handmade materials, or antique pieces

Repairs After 30 Days

We do not provide refunds for issues reported more than 30 calendar days after delivery.

However, repair services may be available for certain products. Availability depends on the product’s materials, construction, and level of damage.

For approved repairs after 30 days:

  • The customer is responsible for shipping the item to and from our repair facility.

  • Repair fees may apply depending on the nature and extent of the damage.

  • We will confirm any applicable repair fee before beginning the work.

  • Some products may not be repairable because of their materials or one-of-a-kind nature.

How to Request a Return, Refund, or Repair

Please email support@kailashaurahouse.com before returning your item.

Include the following information:

  1. Your full name

  2. Your order number

  3. The reason for your request

  4. Clear photos or videos showing the item and any reported issue

After your request has been reviewed and approved, we will provide the return address and further instructions.

Do not send returns to the address shown on the original shipping package. This may not be our designated return facility, and parcels sent there could be lost or rejected.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind and other non-quality-related returns.

We strongly recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed. Kailash Aura House is not responsible for return packages that are lost, damaged, or misdirected in transit.

If the return is caused by a verified product defect, shipping damage, or fulfillment error, we will provide instructions regarding the eligible return-shipping costs.

Refund Processing

Once your return arrives, we will inspect it and notify you of the outcome.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. The exact timing depends on your bank or payment provider.

The following amounts may be deducted from the refund where applicable:

  • Original shipping charges

  • Return shipping costs

  • Customs duties or import taxes

  • The 25% restocking fee for approved returns requested between 8 and 30 days

  • Any loss in value caused by wear, damage, missing packaging, or missing accessories

If the returned item does not meet the eligibility requirements, we reserve the right to refuse the refund or make a reasonable deduction based on the item’s condition.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing has begun. Personalized, blessed, specially prepared, or already-shipped orders cannot normally be cancelled.

Contact Us

For questions about returns, refunds, or repairs, please contact:

Email: support@kailashaurahouse.com
Facebook: Kailash Aura
Customer Service Hours: Monday–Friday, 10:00–19:00 (Beijing Time, GMT+8)

We appreciate your trust in Kailash Aura House and will do our best to provide a fair and thoughtful resolution.