Privacy Policy

Privacy Policy

This Privacy Policy describes how Kailash Aura House (“Kailash Aura House,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your Personal Information when you visit, use our services, make a purchase from https://kailashaurahouse.com (the “Site”), or otherwise communicate with us.

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably be associated with an individual.

By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Site.

1. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or wish to make a complaint, please contact us:

Kailash Aura House
Website: https://kailashaurahouse.com
Email: support@kailashaurahouse.com
Facebook: https://www.facebook.com/kailashaura

To protect your privacy, we may need to verify your identity before responding to certain requests.

2. Personal Information We Collect

The types of Personal Information we collect depend on how you interact with the Site and our services.

Device and Usage Information

When you visit or use the Site, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Time zone and approximate location

  • Language and regional settings

  • Cookie identifiers

  • Pages and products viewed

  • Search terms

  • Referring website

  • Links and advertisements clicked

  • Shopping-cart activity

  • Checkout activity

  • Dates and times of your interactions

  • Information about how you navigate and use the Site

We collect this information through cookies, pixels, tags, web beacons, log files, software development kits, and similar technologies.

We use this information to operate the Site, remember your preferences, analyze performance, prevent fraud, improve our services, and measure advertising effectiveness.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Products ordered

  • Order value

  • Currency

  • Discount and promotional-code information

  • Payment status

  • Transaction identifiers

  • Shipping and tracking details

  • Order history

  • Return, refund, replacement, and repair information

Payments are processed by Shopify and other payment providers. We generally do not directly store your complete payment-card number or card-security code.

Payment processors may collect payment-card details, bank information, digital-wallet information, billing details, and fraud-prevention data according to their own privacy policies.

Account Information

If customer accounts are available and you create one, we may collect:

  • Name

  • Email address

  • Telephone number

  • Login credentials or authentication information

  • Saved addresses

  • Order history

  • Account preferences

You are responsible for keeping your account credentials secure.

Customer Support Information

When you contact us, request assistance, submit a claim, or initiate a return or repair, we may collect:

  • Your contact information

  • Order number

  • Details of your request

  • Correspondence with our support team

  • Photographs and videos you provide

  • Product and packaging information

  • Return and shipping information

Please do not send sensitive information that is unnecessary for resolving your request.

Marketing and Communication Information

If you subscribe to our emails, SMS messages, or other communications, we may collect:

  • Email address

  • Telephone number

  • Marketing preferences

  • Consent records

  • Messages opened or clicked

  • Subscription and unsubscribe activity

  • Interactions with promotional campaigns

Where required by law, we send marketing communications only after receiving the appropriate consent.

Reviews and User-Generated Content

If you submit a review, photograph, comment, survey response, social media post, or other content, we may collect:

  • Your display name

  • Review or comment

  • Rating

  • Photographs or videos

  • Social media username

  • Other information you choose to provide

Content you publish publicly may be visible to other visitors.

Information from Third Parties

We may receive Personal Information from third parties, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Advertising and analytics partners

  • Customer-support platforms

  • Email or SMS marketing providers

  • Fraud-prevention providers

  • Social media platforms

  • Applications connected to our Shopify store

The information we receive depends on your settings, the services we use, and the third party’s privacy practices.

3. How We Use Personal Information

We may use Personal Information to:

Provide Products and Services

  • Process and fulfill orders

  • Process payments

  • Send order confirmations

  • Arrange shipping and delivery

  • Provide tracking information

  • Manage customer accounts

  • Process cancellations, returns, refunds, replacements, and repairs

  • Provide customer support

Operate and Improve the Site

  • Display the Site correctly

  • Remember language, currency, and regional preferences

  • Analyze website traffic and customer behavior

  • Diagnose technical problems

  • Improve products, content, navigation, and customer experience

  • Test new functions and services

Communicate with You

  • Respond to questions and requests

  • Send service and order-related notices

  • Inform you about changes affecting an order

  • Notify you about policy or service updates

  • Request feedback about your experience

Marketing and Advertising

Subject to applicable law and your choices, we may use Personal Information to:

  • Send promotional emails or messages

  • Recommend products that may interest you

  • Show relevant advertisements

  • Create advertising audiences

  • Measure the performance of advertisements

  • Understand how users interact with our advertisements and Site

Security and Fraud Prevention

We may use Personal Information to:

  • Verify orders and payment activity

  • Detect and prevent fraud

  • Identify suspicious or unauthorized activity

  • Protect customer accounts

  • Secure our Site, systems, and business

  • Enforce our Terms of Service

Legal and Compliance Purposes

We may process information to:

  • Comply with applicable laws and regulations

  • Respond to lawful government or regulatory requests

  • Establish, exercise, or defend legal claims

  • Maintain tax, accounting, and transaction records

  • Protect our rights and the rights of customers and others

4. Shopify

Our online store is hosted by Shopify Inc.

Shopify processes Personal Information to provide website hosting, checkout, payment, security, analytics, customer-account, and e-commerce services.

Depending on your location and use of the Site, Shopify may process information in countries other than your own.

You can learn more about Shopify’s privacy practices here:

Shopify Privacy Policy

Shopify may also provide customer privacy controls and automated privacy features based on your location, browser settings, and our store configuration.

5. Cookies and Similar Technologies

Cookies are small files downloaded to your browser or device when you visit a website.

We and our service providers may use session cookies, persistent cookies, pixels, tags, web beacons, local storage, and similar technologies.

Types of Cookies We May Use

Necessary Cookies

These cookies are required to operate the Site and may support:

  • Shopping-cart functions

  • Checkout

  • Payment processing

  • Account login

  • Security

  • Fraud prevention

  • Language and regional settings

Disabling necessary cookies may prevent parts of the Site from functioning properly.

Functional Cookies

These cookies remember your choices and preferences, such as:

  • Language

  • Currency

  • Region

  • Recently viewed products

  • Account preferences

Analytics Cookies

These cookies help us understand:

  • How visitors find the Site

  • Which pages and products are viewed

  • How visitors navigate the Site

  • Whether errors occur

  • How the Site can be improved

Advertising Cookies and Pixels

These technologies may help us and our advertising partners:

  • Measure campaign performance

  • Understand interactions with advertisements

  • Limit repeated advertisements

  • Create or measure advertising audiences

  • Show advertisements that may be more relevant to your interests

Where required by law, non-essential cookies will be used only after you provide consent.

Managing Cookies

You can manage cookies through:

  • Our cookie consent banner or privacy settings, where available

  • Your browser settings

  • Your device settings

  • Advertising-platform controls

  • The “Your Privacy Choices” or similar link on our Site, where available

Blocking or deleting cookies may affect the functionality and usability of the Site.

The duration of a cookie depends on whether it is a session or persistent cookie. Session cookies generally expire when you close your browser. Persistent cookies remain until they expire or are deleted.

6. Analytics and Advertising

We may use analytics and advertising services such as Google and Meta.

The specific services used may change as we update our advertising and website operations.

Google

We may use Google Analytics, Google Ads, or similar Google services to understand how visitors use the Site and to measure advertising performance.

Google may collect information through cookies and similar technologies according to its own privacy policies.

You can learn more at:

Meta

We may use Meta technologies, including the Meta Pixel and Conversions API, to measure advertising performance, understand customer interactions, and deliver or evaluate advertisements on Facebook and Instagram.

Depending on our Shopify data-sharing settings, information shared with Meta may include browsing behavior, purchase activity, and hashed or otherwise protected identifiers such as email address or telephone number.

You can learn more at:

Shopify explains that Meta data-sharing settings may use the Meta Pixel and Conversions API to collect browsing and customer information for advertising purposes. Shopify’s Meta data-sharing explanation

7. Marketing Communications

If you have chosen to receive marketing communications, we may send information about products, promotions, content, and offers.

You may unsubscribe from marketing emails at any time by:

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages, such as order confirmations, shipping updates, security notices, or responses to customer-support requests.

Shopify recommends sending promotional emails only to customers who have agreed to receive marketing communications. Shopify email-consent guidance

8. How We Disclose Personal Information

We may disclose Personal Information to service providers and other parties that help us operate our business.

These may include:

  • Shopify

  • Payment processors

  • Shipping and logistics providers

  • Fulfillment and quality-inspection providers

  • Customer-support providers

  • Email and SMS marketing providers

  • Advertising and analytics providers

  • Fraud-prevention and security providers

  • Cloud hosting and data-storage providers

  • Professional advisers, including accountants and legal advisers

We disclose only the information reasonably necessary for these providers to perform their services, subject to applicable law and contractual arrangements where appropriate.

We may also disclose information:

  • When required by law, court order, subpoena, or lawful government request

  • To investigate or prevent fraud, security incidents, or illegal activity

  • To protect our legal rights, customers, employees, or others

  • In connection with a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business

  • When you direct us or consent to the disclosure

9. Sale and Sharing of Personal Information

We do not sell Personal Information for money.

However, certain privacy laws may define the use of advertising cookies, pixels, or disclosure of information to advertising partners as “selling,” “sharing,” or “targeted advertising,” even where no money is exchanged.

Depending on your location, you may have the right to opt out of:

  • The sale of Personal Information

  • Sharing Personal Information for cross-context behavioral advertising

  • Processing Personal Information for targeted advertising

You may exercise these choices through our cookie banner, the “Your Privacy Choices” link on our Site where available, browser privacy signals, or by contacting us.

We do not knowingly sell or share Personal Information belonging to children.

10. Global Privacy Control and Do Not Track

Some browsers and browser extensions support privacy signals such as Global Privacy Control (GPC).

Where required by applicable law and technically supported, we will treat a recognized GPC signal as a request to opt out of the sale or sharing of Personal Information for the browser or device sending the signal.

GPC settings may need to be enabled separately on each browser and device.

California authorities recognize GPC as a method through which consumers may communicate an opt-out request when covered businesses sell or share information. California Department of Justice guidance

Because there is not currently a consistent legal or industry standard for all “Do Not Track” browser signals, our response to signals other than GPC may vary.

11. Legal Bases for Processing in the EEA and UK

If you are located in the European Economic Area or United Kingdom, we process Personal Information under one or more of the following legal bases:

Performance of a Contract

We process information to:

  • Process your order

  • Collect payment

  • Arrange delivery

  • Manage returns and refunds

  • Provide requested customer support

Consent

We may rely on your consent for:

  • Certain marketing communications

  • Non-essential cookies

  • Personalized advertising

  • Other processing activities where consent is required

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Legitimate Interests

We may process information for legitimate interests such as:

  • Operating and improving our business

  • Protecting the Site and customers

  • Preventing fraud

  • Understanding website performance

  • Providing relevant customer service

We rely on legitimate interests only where those interests are not overridden by your rights and freedoms.

Legal Obligations

We may process information to comply with tax, accounting, consumer-protection, regulatory, and other legal requirements.

Protection of Vital Interests

In limited circumstances, we may process Personal Information to protect your vital interests or those of another individual.

12. International Data Transfers

Kailash Aura House, Shopify, and our service providers may process and store Personal Information outside your country or region.

As a result, your information may be transferred to countries whose data-protection laws differ from those in your jurisdiction, including China, Canada, the United States, and other locations where Shopify or our service providers operate.

Where required, we use recognized safeguards for international data transfers, such as:

  • Standard contractual clauses

  • Contractual data-protection commitments

  • Adequacy decisions

  • Other transfer mechanisms permitted by applicable law

For information about Shopify’s handling of international data transfers, review its Privacy Policy.

13. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders

  • Maintain transaction and tax records

  • Provide customer support

  • Manage returns, refunds, warranties, and repairs

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

Retention periods depend on the nature of the information, why it was collected, legal requirements, and whether the information is needed to establish or defend legal claims.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

14. Automated Decision-Making

We do not independently use customer Personal Information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Shopify, payment processors, and fraud-prevention providers may use limited automated systems to detect and prevent fraud. These systems may temporarily flag or block transactions, payment methods, accounts, or IP addresses associated with suspicious activity.

If you believe an order was incorrectly affected by an automated fraud or security process, contact us at support@kailashaurahouse.com.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information.

However, no website, electronic transmission, or storage method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized access to your account or Personal Information.

Please do not send complete credit-card numbers, card-security codes, passwords, or other highly sensitive information by email or social media.

16. Children’s Privacy

The Site and our services are not directed to children under the age of 16.

We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and believe that a child has provided Personal Information to us, contact us at support@kailashaurahouse.com.

If we determine that we have collected a child’s Personal Information without appropriate authorization, we will take reasonable steps to delete it.

17. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

  • The right to know whether we process your Personal Information

  • The right to access your Personal Information

  • The right to receive information about how it is used and disclosed

  • The right to correct inaccurate information

  • The right to request deletion

  • The right to receive a portable copy of certain information

  • The right to restrict or object to certain processing

  • The right to withdraw consent

  • The right to opt out of targeted advertising

  • The right to opt out of the sale or sharing of Personal Information

  • The right to appeal a decision concerning a privacy request

  • The right not to be discriminated against for exercising a privacy right

These rights may be subject to exceptions under applicable law.

To submit a request, email support@kailashaurahouse.com with the subject line “Privacy Request.”

Please include:

  • Your name

  • The email address connected with your order or account

  • Your country or state of residence

  • The right you wish to exercise

  • Sufficient information for us to locate the relevant records

We may need to verify your identity before completing your request. We will use verification information only to process and protect your request.

18. EEA and UK Privacy Rights

If you are located in the EEA or UK, you may have the right to:

  • Access Personal Information

  • Correct inaccurate Personal Information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Receive data portability

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

You may contact your local data-protection authority if you believe your rights have been violated.

19. United States State Privacy Rights

Residents of certain US states, including California, may have rights concerning the collection, use, correction, deletion, disclosure, sale, sharing, and targeted advertising use of their Personal Information.

California residents may have the right to:

  • Know the categories and specific pieces of Personal Information collected

  • Know the sources and purposes of collection

  • Know the categories of third parties to whom information is disclosed

  • Request correction or deletion

  • Opt out of sale or sharing

  • Limit certain uses of sensitive Personal Information, where applicable

  • Receive equal service and pricing when exercising their rights

The California Consumer Privacy Act, as amended, applies only to businesses that meet its legal thresholds. Offering these request methods does not constitute an admission that Kailash Aura House is subject to every provision of the law.

For more information about California privacy rights, visit the California Attorney General’s CCPA page.

20. Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require:

  • Written proof that the agent is authorized to act for you

  • Verification of your identity

  • Direct confirmation that you authorized the request

We may deny a request if we cannot reasonably verify the agent’s authority or your identity.

21. Complaints and Appeals

If you have a question or complaint about how we process Personal Information, contact us at support@kailashaurahouse.com.

We will review your request and respond as required by applicable law.

If you are dissatisfied with our response, you may have the right to:

  • Request an internal appeal

  • Contact your local privacy or data-protection authority

  • Contact the relevant state attorney general or regulator

22. Third-Party Websites

The Site may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or content of third-party services. This Privacy Policy does not apply to information collected independently by those third parties.

Review the third party’s privacy policy before providing Personal Information.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices

  • Shopify features

  • Applications and service providers

  • Legal or regulatory requirements

  • Advertising and analytics technologies

When we make changes, we will post the revised policy on this page and update the “Last updated” date.

If required by law, we will provide additional notice or obtain consent before material changes take effect.

24. Contact Information

For questions, privacy requests, or complaints, contact:

Kailash Aura House
Website: https://kailashaurahouse.com
Email: support@kailashaurahouse.com
Facebook: https://www.facebook.com/kailashaura

When contacting us about privacy, use the subject line “Privacy Request” so we can route your request appropriately.