Shipping & Payment

Shipping & Payment Policy

Shipping Information

At Kailash Aura House, we carefully prepare and ship every order to ensure your items arrive safely and in good condition.

1. Where do you ship?

We offer international shipping to most countries and regions worldwide.

Due to current shipping restrictions, we are temporarily unable to deliver to the following countries and regions:

Cuba
Iran
Sudan
Syria

Shipping availability may change depending on local regulations, carrier limitations, or international transportation conditions. If we are unable to ship your order, we will contact you and issue a full refund.

2. How much does shipping cost?

Standard shipping costs $18 for orders under $150.

Orders of $150 or more qualify for free standard shipping.

We may also offer sitewide free-shipping promotions during selected sales and special events. Please refer to the promotion details shown on our website.

3. How long will my order take to arrive?

The estimated delivery time includes both processing and shipping:

Total delivery time = Processing time + Shipping time

Processing time: 2–5 business days
Standard shipping time: 10–20 business days

These estimates do not include weekends, public holidays, customs inspections, carrier delays, severe weather, or other circumstances beyond our control.

Orders delivered to remote regions or countries with longer customs-clearance procedures may require additional time. In some cases, delivery to South America and other remote destinations may take more than 30 days.

Please note that personalized, handmade, blessed, or specially prepared items may require additional processing time. Where applicable, the estimated preparation time will be displayed on the product page.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 1–2 business days after shipment for the carrier to update the tracking information.

If you have not received your shipping confirmation email, please check your spam or junk folder. You may also contact us at support@kailashaurahouse.com for assistance.

5. Why hasn’t my tracking information updated?

Tracking information may take several business days to update while the package is moving between international shipping facilities.

Temporary tracking delays do not necessarily mean that the package has stopped moving. Customs clearance, local carrier handovers, public holidays, and severe weather may also affect tracking updates.

If your tracking information has not updated for more than 10 business days, please contact us so that we can assist you.

6. What if my package has not arrived?

If your package has not arrived within 30 days after shipment, please contact us at support@kailashaurahouse.com.

We will review the tracking information and contact the carrier where necessary. If the package is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.

Please make sure that your shipping address is complete and accurate before submitting your order. Kailash Aura House is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.

7. Customs duties and import taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient. Customs policies vary by country, so we recommend checking with your local customs authority before placing an order.

Kailash Aura House cannot control customs inspections or delays.

Order Preparation and Quality Inspection

Some of our products are sourced, handcrafted, or specially prepared in Tibet and other regions with deep connections to Himalayan culture and spiritual traditions.

Depending on the product and destination, your order may first be transferred to our fulfillment facility for final inspection, protective packaging, and international shipment.

Before dispatch, we may inspect:

Product condition and appearance
Product quantity and order accuracy
Packaging quality
Accessories and accompanying materials
Shipping-label information

Orders containing multiple products may occasionally be shipped in separate packages. If this happens, you may receive more than one shipping confirmation email or tracking number.

For questions about your order, please contact:

Email: support@kailashaurahouse.com
Facebook: Kailash Aura

Payment Information

Pricing and Currency

Product prices may be displayed in different currencies depending on your location, selected market, or website settings.

The final amount charged will be shown at checkout. Your bank or payment provider may apply currency-conversion fees or international transaction fees. These fees are determined by the payment provider and are not collected by Kailash Aura House.

Accepted Payment Methods

The payment methods currently available to you will be displayed at checkout. Availability may vary depending on your country, region, currency, and device.

Only one payment method can be used for each transaction unless otherwise stated during checkout.

By submitting an order, you confirm that:

The payment information you provide is accurate and complete.
You are authorized to use the selected payment method.
You authorize Kailash Aura House and its payment-processing partners to charge the total amount shown at checkout.

Payments are processed through third-party payment providers. You may also be subject to the terms and privacy policies of the payment provider you select.

Kailash Aura House does not directly store your complete credit or debit card information.

Payment Security

We work with established third-party payment processors to securely process online transactions.

To protect customers against unauthorized transactions, some orders may be subject to payment verification. If additional information is required, we will contact you using the email address provided with your order.

Payment Error Troubleshooting

If your payment is declined or cannot be processed, please try the following:

Confirm that your card number, expiration date, security code, name, and billing address are correct.
Check that your card has sufficient funds and is authorized for online or international purchases.
Contact your bank or card issuer to authorize the transaction.
Wait approximately 15 minutes before trying again.
Try a different card or another available payment method.
Clear your browser cache or try completing checkout with a different browser or device.

Common payment errors include:

Error message	Recommended action
Transaction cannot be processed	Contact your bank or card issuer to authorize the transaction.
Transaction cannot be processed; contact Customer Care	Contact your bank first. If the issue continues, contact our support team.
Error code beginning with 4	Contact your bank before trying again, or use another payment method.
Error code beginning with 6	Wait approximately 15 minutes and try again. If the issue continues, contact us.
Payment declined	Check your payment details and available balance, then contact your bank or try another payment method.
Payment pending	Allow additional time for the payment provider to confirm the transaction. Do not repeatedly submit the same order.

If the issue persists, contact us at support@kailashaurahouse.com and include:

Your name
The email address used at checkout
The approximate time of the payment attempt
A screenshot of the error message, if available

For your security, please do not email us your complete credit card number, security code, or payment password.

Contact Us

If you have any questions about shipping, tracking, or payment, please contact us: